Aircraft Business Manager – Atlantic Aviation Group

Job Title: Aircraft Business Manager

Reports to: Head of Production

Location: Atlantic Aviation Group, Shannon Airport, Shannon, Co Clare

Apply: Email your up-to-date CV together with any supporting qualifications to careers@atlanticaviation.ie

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Atlantic Aviation Group

With over 60 years of experience, Shannon based Atlantic Aviation Group (AAG) is one of Europe’s leading independent aviation solution providers. The company has a strong reputation of providing customers with a complete range of solutions including aircraft maintenance & modifications, technical, engineering and design services, logistics and material solutions and international training. This reputation is built on a proud history and tradition of superior craftsmanship, technical expertise, and continuous training, which is supported by our flexible, open, and partnership-based customer relationships.

The company provides a range of aviation solutions including Part 145 Aircraft Maintenance, MAA Part 145 Aircraft Maintenance (AAG Defence Services), CAMO & Technical Services, Part 21 Design Services and EASA Part 147 Training which provides aviation training to airlines, MROs, and companies around the world.

The primary role of the Aircraft Business Manager is to provide support in the delivery of targeted projects and delivery of P&L targets while acting as key point of contact between the customer and the organisation throughout the maintenance project. Duties and responsibilities are, but not limited to the following:

Responsibilities

Support and drive the Aircraft Business Management strategy, plans and initiatives.
Brief Production, Operations and Finance teams prior to project start on key contractual terms and ensure project team members are fully aware of the commercial terms.
Manage the execution of Airframe Maintenance Projects from a contractual perspective within assigned area to ensure project budgets and commercial objectives are achieved (TAT, profitability, Customer Experience Score)
Develop sustainable, trust-based relationships with the customer on-site representative to ensure customer program needs are managed effectively throughout the heavy maintenance event.
Active participation at the internal pre-input meeting, daily onsite customer meetings during project term and washup meeting post completion.
Ensure regular effective communication takes place with AAG team members and Customer as appropriate.
Develop strategies to increase efficiency within a given contract and to achieve optimal commercial results for each customer programme.
Facilitate timely problem resolution of contractual issues to minimise impact on project commercials.
Minimise the time from CRS to invoice for your assigned projects by ensuring timely sign-off on project hours, materials by the customer on-site rep and relevant 3^rd party approvers.
Work closely with Finance Department in the preparation of invoices (hours, materials, freight, other costs), ensuring accuracy and completeness of billing for each maintenance event/programme.
Act as main point of contact between the organisation and the customer. Manage all customer queries & escalations related to the project and liaise internally with support functions as required to resolve queries in a timely manner
Focal POC for Customer for any contract related topics and interpretation questions.
Ensure Customer Experience (CX) scores for the assigned business area meet target business objectives.
Support a continuous improvement environment within the organisation, proactively identifying areas for improvement to positively impact CX Scorecard
Build productive relationships with internal stakeholders and employees on all levels.
Deputise for other Aircraft Business Manager(s) and the Head of Production as required.
Perform further responsibilities and projects as assigned by your Manager.

Candidate Requirements

Previous management experience is essential.
10+ years of experience in Base Maintenance with relevant qualifications / degree.
Successful track record of relationship building, problem solving, influence, proactivity and sound judgement.
Problem solver with excellent organizational and project management skills, and the ability to be timely, responsive, and resourceful.
Proven ability to work independently and collectively in a fast-paced, dynamic environment, as well as the ability to escalate appropriately.
Embody a positive can-do attitude.
Strong interpersonal skills and ability to work directly with cross-functional leaders and partners.
Strong attention to detail and a strong work ethic.
Flexible and adaptable in a changing environment.
Proven success working with all roles and levels of management
Must be able to perform well under pressure.
Excellent vendor and customer orientation.
Self-motivated, confident and methodical.
Excellent analytical and conceptual skills.
Fast comprehension, objective and reliable judgement.
Will be required to travel for business purposes.
Ability to generate new ideas and identify potential for improvement within the Department.

Typical Working Conditions

As a member of the Production Management Team, the Aircraft Business Manager will be
required to work as per the Production Manager weekend schedule.
The Aircraft Business Manager is required to be contactable out of hours for emergency related activities.
Must satisfy and maintain the required medical standard.
Work is performed at the AAG Hangar in Shannon.
PPE is provided by AAG, and its use is mandatory in the performance of your work.
Must satisfy and maintain airport security requirements.

Company Values

Closing Date

If you feel your skills and experience meet the requirements of this position, we look forward to hearing from you!

Closing date for applications: 09/02/24

Atlantic Aviation Group reserves the right to close the role prior to this date should a suitable applicant be found.

As a growing and ambitious organisation, we are always interested in speaking to individuals about their next career move. If this is not the right position for you but you would still like to find out more about working for Atlantic Aviation Group, please contact us at – careers@atlanticaviation.ie

Equal Opportunities Employer

Atlantic Aviation Group is an equal opportunities employer. The people of Atlantic Aviation Group are the foundation of its success, and we believe that employing a diverse workforce is key to this success. As an equal opportunity employer, we will consider all suitably qualified applicants regardless of nationality, religion, ethnic origin, gender identity or expression, religion or beliefs, age, sexual orientation, or disability. We value your passion, energy, and creativeness.

One of our company values is to provide a people focussed environment with a strong sense of community, where individuals feel safe, valued, and engaged. We are committed to accommodating individuals with disabilities through our recruitment process and encourage any candidates to tell us about any adjustment requirements.

Agencies

Atlantic Aviation Group does not accept unsolicited CVs from 3rd party recruitment agencies without a written agreement in place. Atlantic Aviation Group is not responsible for any fees related to unsolicited CVs and no fee will be paid should the candidate be hired by Atlantic Aviation Group.

Data Privacy

Our full data privacy notice outlining how data will be processed as part of the application procedure for applicable locations is available here: Privacy Policy – Atlantic Aviation Group.

By submitting your application, you are agreeing to our use and processing of your data as required.